I got a new router yesterday. Following the setup instructions on the CD included, everything goes great until I actually hook up the router. As soon as it's hooked up, I lose internet connection. Also, my IP address and other info changes when they router is hooked up so I have to manually type in all of the changed info. After I do, it tells me the router is not responding to the program but all of the cables are connected properly. It says this can be causes by firewalls or antivirus programs, but I turned everything off. As soon as I unhook the router, I get internet connection back. What am I doing wrong and how can I fix this?
I spent over 5 hours on the phone yesterday with Dell and Comcast trying to figure this out and got absolutely nowhere. I'd really appreciate any help at all. If it makes any difference, this is the router: http://www.staples.com/office/supplies/p鈥?/a>
Why do I lose internet connection when I hook up my new router?
While I'm not implicitly familiar with that router, my suggestion is this:
1. Unplug power from the modem (pull out the backup battery if it has one)
2. Hard reset the router (there should be a button you need a pin to push)
3. Unplug power from the router
4. Shut down your PC.
5. Take the cable that goes from the modem to your PC and connect it to the router's %26quot;internet%26quot; or %26quot;lan%26quot; port.
6. Take another cat 5 (may want to test it, verify going from modem to pc with it works) and connect one of the wan ports to your computer (these may just be numbered on the router)
7. Power on the modem (put in the battery and then plug it in) - let it go through it's startup process (lights on, off, blinking, then internet should go relatively solid)
8. Plug in router - give it a good 30 - 45 seconds, you should see an internet light on there as well
9. Power on computer
Once the computer finishes booting, see if you have connectivity. If you don't, start %26gt; run %26gt; ipconfig - see if you are getting an IP address. If you are, try typing ping and then the address showing for the default gateway (that will be your router) - if this works, then you know the problem exists between the modem and the router, not between your PC and the router.
Best of luck!
