I have just started 5 year contract with bt business. after ten days the service they have provided is horribly affecting my small business as I am getting up to 20 calls asking for the pervious company which owned my new number, fair enough it is not bt fault as i choose the number out of the 5 given choices. BT advise me that the calls will die out in a week or two.
But I found out that the number is advertised all over the internet and I told BT this and they said nothing they can do but change my number. I requested for a number change but bt advised that it would cost 拢30 but I will be unable to choose the new number. I stated that if the same problem was to arise again with the changed number would i be able to get it change again.
BT said yes but with another charge of 拢30. This seems really unfair as they also refuse to give me information of the phone number history. Which I only ask for to avoid getting 20 unwanted calls a day.
I requested for them to cancel the contract which BT replied %26quot;you will have to pay a large fee and 20% of the remaining of contract!%26quot;
I only agreed to five years because the sales person said my business will benifit more on the 5 years rather then the 2 years. I have only used them for 10 days.
Asked to speak with manger and got refused 3 times with lame excuses.
Please advise if there is anyways around this that I can get a number changed as a good will gesture or better even to cancel the bt service as I am not happy at all with BT.
thanks in advance
Small business - cancellation of service rights?
More fool you for getting into a 5 year contract but that aside.
Write to the head of customer services and explain the situation.
It is not their problem as such but if it is causing your business a great deal of trouble then they may waive the charges for changing the number.
It is a risk you run with any supplier, as there are very few numbers which have not been used previously.
If you read your contract you will see that there are clauses in there about early cancellations and they can be very expensive especially on 5 year terms.
Small business - cancellation of service rights?
Go to the top in BT. We had problems with them a couple of years ago and went to the chairman's office with our complaint. They allocate a named person to deal with your issue and you stick with it until you get it satisfactorily resolved.
Unfortunately, they do charge a penalty for terminating your contract early. Although you may have to pay more initially, it's worth going for a shorter contract. (That's no use to you now.)
If you send me a message I can put you in touch with someone who has done a lot for us with our telephone needs. He's not BT and can advise on ways out of your present situation better than I can.
Good luck!
